A woman entered a salon in Wisconsin and began inspecting all the products on the shelves. One of the hairstylists noticed her and struck up a conversation. That’s when Kate Langman learned the woman was struggling with depression, hadn’t left her home in six months, and hadn’t washed her hair during that time.

The woman had been pinning her hair back and leaving it that way for half a year. Kate offered to book an appointment for the following day, but the woman didn’t show up. “My heart broke when I saw her like that,” Kate shared with The Huffington Post.

About a month later, the woman returned to the salon’s doorstep. Kate then spent roughly nine hours styling her hair, achieving a truly stunning transformation.