When you hear about an airline in the news these days, it’s usually about something bad, like lost bags, higher prices, or smaller seats. That’s why it’s such a pleasant surprise to hear about an airline that went out of its way to be kind and caring to one of its passengers.
Peggy Uhle was on a Southwest flight from Chicago to Columbus, Ohio, when the plane turned around and went back to the gate while it was taxiing. As they got closer, a flight attendant told Peggy she needed to get off the plane.
Peggy thought she was on the wrong flight at first, but the gate agent told her she needed to call her husband right away.
Then she heard that their son, who lives in Denver, Colorado, had hit his head and was in the hospital.
Peggy started trying to figure out what she needed to do to get to her son right away, but the gate agent told her something that was almost too good to be true: they had already taken care of everything for her.
Peggy said, “The gate agent already knew what was going on and put me on a direct flight to Denver that was leaving in two hours.” “They gave me a private place to wait, moved my bags, let me board first, and packed me a lunch for when I got off the plane in Denver. My bags were sent to where I was staying, and Southwest even called to see how my son was doing.
And none of it cost her anything.
Peggy couldn’t believe how hard Southwest worked to get her to her son quickly and with as little trouble as possible.
Peggy said, “The care I got is second to none.” “We’ve always liked Southwest Airlines, but now we can’t say enough good things about them.”
Peggy’s son got a traumatic brain injury, and he is still getting better, but she can be with him while he does. During this hard time, Peggy’s son and the whole Uhle family are in our thoughts and prayers.